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Factory & Field Service

The full promise of Spencer equipment, beyond its excellent performance, is the years of sustained operation you can expect at that performance level. The Spencer Service Department is committed to that goal. We are available to help you install, operate and maintain your equipment using practices developed during more than 120 years of experience. To contact the Spencer Service Department direct, email servicesdept@spencer-air.com or call 800.232.4321 (US and Canada) or 860.688.8361.  For service within China email china@spencer-air.com or call +86 10 59636880.

We provide knowledgeable factory and field service for owners all over North America and many countries of the world. These are the major elements of our service and support capabilities:
  • Highly experienced customer service staff to handle your questions and requests by e-mail, phone or fax. Submit an e-mail question or to request service.
  • On-location operational and maintenance training for your personnel.
  • Contract service plans.
  • Detailed Operating and Maintenance Manuals
  • Highly trained technicians for factory and field repairs of all Spencer products.
  • Warranty coverage.
  • Preventive maintenance programs.
  • Worldwide service capabilities including a network of independent Spencer Authorized Service Centers.
  • On-site services by factory personnel or Authorized Service Center technicians.
  • Coordinated support of the Spencer Service, Design Engineering, Manufacturing, Parts and Application Engineering staffs for special needs.
  • Upgrades and retrofits to Spencer machines and control systems.
  • Prearranged factory tours to witness in-house service operations.
Factory Services
Spencer performs major machine overhauls, upgrades and modifications at our world headquarters, along with:
  • Equipment evaluation and repair cost quotation.
  • Repair cost quotations.
  • Warranted repairs using authentic Spencer replacement parts.
  • Vibration analysis and correction.
  • Laser alignments.
  • Retesting to OEM performance.
Field Services

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Skilled service technicians can be dispatched from Spencer headquarters or Authorized Service Centers for on-site services of many kinds:
  • Machine installation and startup.
  • Troubleshooting.
  • Laser alignments.
  • Vibration analysis and correction.
  • Factory-authorized, warranted repairs using authentic Spencer replacement parts.
  • Operational and maintenance training for your personnel.

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Hands-on training of Authorized Service Center personnel at Spencer factory prepares technicians to deal with all types of Spencer machines and technology.

Spencer Authorized Service Centers

After a rigorous program of qualification and factory training, a select group of independent repair facilities have been designated Spencer Authorized Service Centers. As such, they are sanctioned by Spencer to provide repair and service for our multistage centrifugal fabricated blowers (except UL Listed hermetic gas boosters), Power Mizer® multistage centrifugal cast blowers, Industravac® self-contained vacuum systems, separators and dust collectors, Vortex® regenerative blowers, electrical controls and control systems. Contact a nearby Spencer Authorized Service Center Today!.