The full promise of Spencer equipment, beyond its excellent performance, is the years of sustained operation you can expect at that performance level. The Spencer Service Department is committed to that goal. We are available to help you install, operate and maintain your equipment using practices developed during more than 120 years of experience. To contact the Spencer Service Department direct, email firstname.lastname@example.org or call 800.232.4321 (US and Canada) or 860.688.8361. For service within China email email@example.com or call +86 10 59636880.
We provide knowledgeable factory and field service for owners all over North America and many countries of the world. These are the major elements of our service and support capabilities:
- Highly experienced customer service staff to handle your questions and requests by e-mail, phone or fax. Submit an e-mail question or to request service.
- On-location operational and maintenance training for your personnel.
- Contract service plans.
- Detailed Operating and Maintenance Manuals
- Highly trained technicians for factory and field repairs of all Spencer products.
- Warranty coverage.
- Preventive maintenance programs.
- Worldwide service capabilities including a network of independent Spencer Authorized Service Centers.
- On-site services by factory personnel or Authorized Service Center technicians.
- Coordinated support of the Spencer Service, Design Engineering, Manufacturing, Parts and Application Engineering staffs for special needs.
- Upgrades and retrofits to Spencer machines and control systems.
- Prearranged factory tours to witness in-house service operations.